Retention Specialist

Description

You will form part of RMM within the Mass Foundation which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

This role is responsible for driving of remediation actions that will aid in retention our in-force book (across multiple product platforms) as well as new business collections and persistency across various sales channels.

Responsibilities:

Drive and manage projects, including working with cross functional teams in a matrix environment.

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