Returns Investigation & Resolution Techologist

At Argos, we’re committed to delivering products that customers can trust. When things don’t go to plan, how we respond matters just as much as the product itself. That’s where our Technical & Ethical team plays a key role, using insight from returns and complaints to continually improve quality and customer experience.

This Returns Investigation & Resolution Technologist role sits right at the centre of that. You’ll take ownership of investigating serious product complaints, uncovering root causes and driving actions that improve product performance and reduce returns. Your work will help shape product quality, influence supplier standards and enhance the experience our customers have every day.

Combining strong analytical thinking with a hands-on, problem-solving approach, you’ll stay close to the detail, using data and insight to identify trends while working collaboratively across the business to turn findings into meaningful change.

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