Revenue Protection Officer (12 hours part time)

Revenue Protection Officer (12 hours part time)

• Supporting our business to ensure that all passengers have purchased the correct ticket type for their journey. This will include detecting and managing any fraudulent activity on board vessels and at piers.
• Collection of missed revenue and capture of relevant information. Keeping accurate and appropriate records to enable us to monitor fare evasion and/or fraudulent activity.
• Through careful analysis of records, investigate any patterns in fare evasion and propose intervention methods required to resolve the issue.
• Assist other departments with internal audit requirements i.e., Stock for Catering and Customer Services.
• To maintain a high standard of customer care at all times.

Main Activities

• Undertake full inspection of tickets, always ensuring a high level of customer service, and effectively managing passengers who are not in possession of a ...