RM TRAINING & COACHING SPECIALIST

ACG_3664_JOB Our client is looking for a talented candidate to support training and coaching, including: Training Program Design Design comprehensive training curriculum covering Affluent products, customer personas, advisory skills and service standards Develop training materials: product fact sheets, sales scripts, role-play scenarios, case studies and assessment tools Deliver classroom and on-the-job training sessions for branch RMs, Branch Managers, and Hub staff Adapt program partner playbooks into Vietnamese context and language while preserving methodology integrity Run train-the-trainer sessions to build internal training capability within the bank On-Site Coaching at Branches & Hubs Conduct on-site coaching at pilot branches and the flagship RM Hub: shadow RM customer meetings, provide real-time feedback Observe daily operating rhythm execution and coach Branch Managers on performance management practices Lead practice clinics for advisory skills: needs analysis, product recom...