Roadside Assistance Coordinator

Allianz Partners Malaysia is seeking an Assistance Coordinator to support our Roadside Assistance operations. In this role, you will handle inbound and outbound customer contacts, arrange roadside services in line with policy coverage, and accurately document all case details. You will work within a 24/7 environment as part of a team to meet service standards and ensure timely, consistent support for our clients and subscribers.

Key responsibilities

• Handle inbound and outbound calls and written correspondences for AzP and AzP client services.
• Assess needs, verify policy coverage, and arrange services/benefits aligned to the subscriber’s plan.
• Coordinate service providers (e.g., towing, on‑site support), confirm ETAs, and manage updates until resolution.
• Document all conversations, decisions, and actions accurately in the case management system.
• Meet service‑level targets (speed, quality, empathy) while following esta...