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RR-0341974 - Sr Analyst II Infrastructure Services

INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd]

Bengaluru, Karnataka, India Full time June 08, 2026
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Opportunity Description

Job Description:

Key Responsibilities

  • Act as the first point of contact (L1 support) for all IT-related incidents and service requests via calls, emails, chat, or ticketing tools.
  • Log, classify, and prioritize incidents accurately in tools such as ServiceNow (SNOW) or equivalent.
  • Provide initial diagnosis and resolution for common IT issues (hardware, software, network, access-related).
  • Ensure adherence to SLA/OLA targets, including response and resolution timelines.
  • Perform ticket triaging, routing, and escalation to L2/L3 teams where required.
  • Follow up with users to ensure issue resolution and customer satisfaction.
  • Maintain clear and professional communication with end-users throughout the ticket lifecycle.
  • Document troubleshooting steps, resolutions, and maintain updated knowledge base articles.
  • Support user account management tas...
    • Full time Computer Occupations

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    Opportunity Details

    Location Bengaluru, Karnataka
    Country India
    Type Full time
    Category Computer Occupations
    Posted June 08, 2026
    Deadline July 18, 2026

    About INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd]

    I

    INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd]

    Bengaluru, India

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