RRN00017014 - SD Supervisor

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users. Roles & Responsibilities: Work independently while developing expertise to become a Subject Matter Expert (SME). Actively participate in team discussions and contribute to decision-making. Provide innovative solutions to work-related challenges. Training Delivery: Conduct onboarding, refresher, and upskilling sessions for new hires and existing service desk staff. Support the development and implementation of best practices for service desk operations. Deliver training and guidance ...