RRN00017017 - Service Desk Associate

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Roles & Responsibilities: Provide Level 1 (L1) Technical Support through the IT Service Desk. Assist users in troubleshooting and resolving technical issues efficiently and effectively. Log and document client interactions, issues, and resolutions in the ITSM tool. Collaborate with team members to improve service delivery and enhance overall client experience. Professional & Technical Skills: Proficiency in Service Desk Management. Solid understanding of incident management processes. Experience with ITSM tools such as Servic...