S2 Team Lead (Manager) — Networks, Security & Escalations

S2 Team Lead (Manager) Networks, Security & Escalations Role Purpose Why S2 Exists S2 exists to protect client operations by owning the hard problems: Escalations from S1 Networking reliability and performance Cybersecurity controls and continuous risk reduction Complex incident response and prevention Standards that scale across the client base You make S2 predictable, measurable, and calm even when production is on fire. 90-Day Mission Definition of Done By Day 90, S2 is running like a machine: Clear escalation rules, fast triage, and repeatable fixes Monitoring/alert discipline with reduced noise and faster action Network/security standards applied consistently Root-cause reduction: fewer repeat incidents, fewer recurring tickets Scoreboards visible weekly, with accurate BU reporting Engineers accountable, trained, and shipping quality work Primary Outcomes What Success Looks Like Operational Reduced repeat escalations and same-issue tickets Faster resolution on high-severity inci...