Saint John Service Desk Analyst Needed

Become a Service Desk Analyst with Advantage Personnel in Saint John, NB, and enhance IT service delivery while supporting users through technical challenges every day.
Advantage Personnel is hiring a Service Desk Analyst to manage incident resolution and customer support. A minimum of 2 years of experience is required, alongside a strong focus on delivering exceptional service. In this role, you will log incidents, follow escalation processes, and assess incident severity to ensure smooth operations.
Key Responsibilities:
• Supervise daily incident management activities
• Investigate and close incidents within KPIs
• Record all communications in the incident management database
• Follow established escalation protocols
• Evaluate categorization and severity of incidents
Requirements:
• At least 2 years of experience in a service desk role
• College diploma or degree preferred
• High energy with a focus on customer satisfaction
• Proficient in IT too...