Opportunity Description
MAIN DUTIES
- Back Office Customer Service Management
- Management and follow-up of Customer Requests and reservations
- Product search: contacting other stores to request for transfers
- Customer contact: updates on the customer’s requests
- Management and follow-up of after‑sales process
- Manage the full back‑office cycle of Hermes Care files for all kinds of aftersales requests (local, warehouse in France, for all kind of products)
- Preparing aftersales parcels to be handed over to the stock team for shipping
- Interface with clients to validate quotations and keep them informed on status updates
- Note: product collection from the customer and remittance to the customer is done by sales teams
- Remote Sales / Phone Orders Management
- Product collection and isolation (in case of deferred shipment request)
- Sales registration, following the pro...
- Management and follow-up of Customer Requests and reservations
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