Opportunity Description
MAIN DUTIES:
Back Office Customer Service Management
Management and follow-up of Customer Requests and reservations
Product search: contacting other stores to request for transfers
Customer contact: updates on the customer’s requests
Management and follow-up of after-sales process
Manage the full back-office cycle of Hermes Care files for all kinds of aftersales requests (local, warehouse in France, for all kind of products),
Preparing aftersales parcels to be handed over to the stock team for shipping
Interface with clients to validate quotations and keep them informed on status updates
Note: product collection from the customer and remittance to the customer is done by sales teams
Remote Sales / Phone Orders Management:
Product collection and isolation (in case of deferred shipment request)
Sales registration, following the procedure defined locally
Service Performance monitoring:
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