Sales and Support Representative

**Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.**

**Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.**

**Principal Duties/Responsibilities:**

· Listens and responds to customer questions and probes for customer needs via telephone and e-mail applying product knowledge to help customers with routine and emergency situations.

· Works with Sales Executives and computes price of services, discount and shipping charges. Initiates purchase requisitions.

· Follows up on quotes, parts exchanges and orders to ensure delivery by specified dates

· Tracks defects and customer calls; receives and follows up on customer complaints. Reports customer complaints and uses prob...