Sales and technical manager

Sales and Technical Manager Key Performance Areas Build strong relationships with customers personally and professionally Manage sales budget and gross margin Attend to customer complaints effectively and respond within 24 hours Respond to customers technical service requests, troubleshoot technical issues, identify the fault, and ensure root cause is fixed Implement preventative maintenance programmes and visit customers to conduct equipment audits Identify and achieve measurable technical and process developments and improvements, innovative for corrective measures. Liaise between customer, planning, and internal sales to ensure accurate forecasting Understand the customers business deeply and provide packaging solutions Engineering Degree (B-Tech or BSc Mechanical, Electrical, or Mechatronics only) Previous experience in a technical sales role Organised, with the ability to build relationships at all management levels within customer orga...