Sales Customer Support Specialist (m/f/d), (80-100%)

Role: Order Processing in Accelleron’s High Speed Division – Baden, Switzerland.

Reporting

Reports to the Head of Order Processing & Commercial Management.

Responsibilities

• Act as the first point of contact, ensuring a smooth and positive customer experience throughout the entire order-to-cash process.
• Import monthly evaluated customer forecasts into the SAP system to align production and logistics with customer needs.
• Enter every customer order accurately and completely into SAP, ensuring technical and commercial correctness.
• Collaborate closely with the logistics team to guarantee on-time delivery of customer orders.
• Monitor delivery schedules and proactively follow up to ensure smooth and timely fulfillment.
• Maintain and regularly update customer platforms, keeping digital touchpoints clean, current, and reliable.
• Build strong relationships with customers and internal teams through clear...