SALES EXCELLENCE TRAINER

POSITION SUMMARY  The Sales Excellence Trainer is a field-first, high-travel role responsible for training and coaching our in-home comfort advisors, technicians, and CSRs/booking agents.

You'll inherit existing playbooks and scripts, systematize them into a scalable training curriculum, create new content, and spend the majority of your time in branches making sure it's being executed.

This is not a classroom-only role — we need someone who can ride along with a tech at 8am and run a CSR coaching session by noon.

Reports to:

• Director of Operations Travel: 80% (multi-state branch visits)    KEY RESPONSIBILITIES Field Coaching & Execution Conduct regular branch visits including ride-alongs with technicians, live call listening with CSR teams, and shadowing sessions with comfort advisors Provide real-time, in-the-moment coaching — observe, score, coach, and re-score on a defined cadence Certify bran...