Sales Services Manager – Loyalty & Retail Excellence

**Role Overview**

The **Retail Program Manager** will own the **end-to-end design, execution, optimization, and governance of Retail / Loyalty programs** aimed at driving **retailer acquisition, engagement, retention, and incremental sales growth** .

This role combines **program strategy, analytics, CRM, partner management, and operational excellence** , acting as a critical interface between **Sales, Marketing, IT, Finance, and external partners** to deliver measurable commercial outcomes and superior retailer experience.

**Key Responsibilities**

**1. Retail & Loyalty Program Strategy**

+ Own the **overall loyalty program framework** , including value proposition, reward structures, tiers (e.g., premium / gold members), and earn–burn mechanics.
+ Drive **member acquisition, activation, engagement, retention, and reactivation** through data-driven initiatives.
+ Design and optimize **schemes, promotions, and incentive progr...