BRIEF POSITION SUMMARY:
Provide customer service and sales support to internal and external customers providing a value-added customer experience.
DUTIES AND RESPONSIBILITIES
Apply knowledge of all customer service systems, procedures, customers, products, and processes to perform more complex and diverse assignments in support of the day-to-day Sales Support effort. Handle internal and external customer requests as capable in an accurate and timely manner including answering inbound calls, emails, and service requests in a fast-paced call center environment and utilize support center tools to drive the customer experience. Request assistance from internal support or supervision as needed. Perform basic order entry, expediting, processing of returns, resolving customer disputes and basic product related questions. Utilize work instructions and ISO process documentation to perform work as necessary. Meet ...