Sales Support Team Manager

Our client has an opportunity available for a Sales Support Team Manager based in Cape Town.

Requirements:

• Fluent in English.


• Matric


• 4+ years administration in a call centre environment and call centre experience- essential.


• Knowledge of sales back-end processes- essential.


• Knowledge of the ISP industry and products would be advantageous.


• Customer service experience.

Responsibilities:

• Ensure that the team and the agents' key performance targets are met in line with business requirements.


• Ensure team and agents' quality standards are met and that a high standard of quality is achieved and maintained.


• Set and maintain production standards and targets in line with departmental requirements.


• Identify training needs and ensure adequate training and coaching takes place.


• Foster an environment...