Salesforce Service Cloud BA for Omni-Channel Care

A leading consulting firm is seeking a Business Analyst in Kuala Lumpur to support a multi-market consumer care platform based on Salesforce Service Cloud. Key responsibilities include requirements analysis, documentation, and collaboration with technical teams. The ideal candidate should have 3-6 years of experience in Salesforce projects and strong stakeholder management skills. This role offers an opportunity to improve processes and contribute to a premium consumer care experience across multiple APAC markets.
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