SD WAN Engineer (L1)

Job Overview

The SDWAN Engineer works with clients to proactively identify and resolve incidents, ensuring zero missed SLA conditions.

Key Responsibilities

• Provide proactive service to clients by identifying and resolving incidents.
• Ensure zero missed SLA conditions and manage tickets of low to high complexity.
• Support SDWAN solutions such as Fortinet and Forti‑SDWAN on a central FortiManager.
• Configure Fortinet value‑added services: IPsec tunnel, FSso, web filter rules, and Forti‑Analyzer reports.
• Consult with clients and conduct joint troubleshooting sessions.
• Conduct product reviews, operational improvements, and quality assurance.

Required Skills & Knowledge

• Basic knowledge of Cisco networking technologies: BGP, EIGRP, OSPF, HSRP.
• Experience with Fortinet firewall configuration and support.
• Understanding of TCP/IP, routing protocols, and networking topologi...