Sea Logistics Customer Care Expert

Job Overview: The Sea Logistics Customer Care Expert at Kuehne+Nagel supports customers by delivering accurate information, addressing inquiries, and resolving concerns. The role manages a personal portfolio of house accounts, maintains strong customer relationships, and drives engagement while ensuring compliance with service standards.

Responsibilities

• Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers.
• Establish and strengthen operational relations to customer contact(s) through daily interactions, regular visits, and proactive advising to ensure customer satisfaction.
• Ensure that all existing customers are called regularly, and all emails are handled as KN Service Moments cases.
• Ensure all interactions are logged in the CRM system (CoreLog).
• Ensure...