Secret Helpdesk Technician

Job Description
Insight Global is seeking an Tier I Help Desk Technician to support a large-scale enterprise software platform within Palantir Foundry. This individual will serve as the first line of support for user-submitted issues, focusing on ticket triage, issue resolution using established runbooks, and escalation to internal engineering teams when needed. This is a true Level 1 support role with a strong emphasis on communication, responsiveness, and problem-solving, rather than deep technical debugging. The ideal candidate is a quick learner and strong communicator who can navigate a high-visibility support environment, interpret user issues, and drive tickets to resolution or proper escalation.

Key Responsibilities:
• Triage and respond to incoming support tickets related to Palantir Foundry applications
• Utilize predefined runbooks, FAQs, and canned responses to resolve common user issues
• Gather additional context from users to properly scope and route...