Securities Operations Team Lead

HSBC Securities Services (HSS) provides end‑to‑end securities services including fund administration, global custody, sub‑custody, clearing, corporate trust and loan agency. HSBC Securities Service Operations (HSSO) supports multiple product streams throughout the product life cycle—trade processing, settlement, post‑settlement investigation, corporate actions processing, reconciliations, account opening, common depository services and loan administration.

What you’ll do:

• Customer service and problem resolution:
  • Monitor team service quality and lead campaigns to increase quality awareness.
  • Identify, resolve, and, when necessary, escalade customer issues to ensure maximum satisfaction.
  • Handle customer issues sensitively and keep them fully informed.
  • Ensure customer‑related data is handled according to the Data Protection Act and Group Risk and Compliance standards.
• Operations:
  • Ensure da...