Security Systems Analyst

What you'll be doing:

• Act as the primary point of contact for all physical security system service requests via phone, email, and ticketing systems.
• Perform advanced triage, diagnostics, and root cause analysis across enterprise security platforms.
• Deliver remote troubleshooting and resolution, reducing the need for onsite dispatch where possible.
• Assess incident severity and business impact, prioritising work in line with SLAs.
• Coordinate and dispatch field technicians, ensuring correct scope, parts, and information are provided.
• Own incidents end‑to‑end, including stakeholder updates, follow‑ups, and resolution validation.
• Monitor system health, alerts, and dashboards to proactively identify and mitigate issues.
• Collaborate with engineering teams, vendors, and cross‑functional stakeholders to resolve complex or recurring issues.
• Identify trends and recurring problem...