Senior Account Manager

Overview

Day in the Life of the Senior Account Manager: Own strategic relationships across a portfolio of enterprise airline accounts, with full responsibility for customer satisfaction, product adoption, renewals, expansion, and reference ability. Develop and maintain customer success plans outlining customer goals, success metrics, risks, and recommendations to drive value realization. Lead regular Executive Business Reviews and strategic engagements with senior airline stakeholders, providing insights and recommendations aligned to customer and PROS business outcomes. Serve as the primary escalation point and chief internal advocate for assigned customers, coordinating cross‑functional teams to resolve complex issues. Lead value‑based upsell and cross‑sell motions within existing accounts by identifying customer needs, positioning relevant PROS solutions, and partnering with Sales to drive commercial expansion. Build and deepen C‑level and business process owner relat...