Senior Account Manager

The Role

The Senior Account Manager is responsible for the quality, consistency and depth of every member relationship across the Soho House portfolio. This is achieved by managing a cohort of clients and leading a team of Account Managers with their own book of accounts. The cohort includes the highest leverage and most complex member relationships, which you will manage on a day‑to‑day basis. You will also be the escalation point for the team, set and maintain standards, and identify and communicate opportunities and trends across all accounts. You will filter and coordinate opportunities from across the business, supporting the team in fulfilling daily requests and requirements from global business units.

Member Relationship Management

• Serve as the primary point of contact for the most senior, complex and sensitive Soho House members, building trusted, long‑term personal relationships and ensuring a seamless transition from onboarding to ongoi...