Senior Account Manager

The Senior Account Manager is a key driver of Crate & Barrel’s B2B growth and operational excellence, leading day-to-day execution, optimizing processes, managing vendor and cross-functional relationships, and ensuring a seamless client experience across product, gifting, trade, and fulfillment. Partnering closely with the Director, this role enforces process discipline, supports consistent implementation of business sales strategies, and drives continuous improvement across systems, tools, and workflows, while serving as a central connector across merchandising, stores, marketing, supply chain, customer care, and technology to deliver scalable, reliable B2B operations.
A day in the life of a Senior Account Manager...
+ Lead day-to-day operational processes supporting Business Sales, ensuring accuracy, efficiency, and a seamless client experience.
+ Manage and maintain B2B digital tools and web presence, including intake forms, landing pages, and regional contact information....