Senior Analyst, Customer Insights & Analytics

As a Senior Analyst, Customer Insights & Analytics, you’ll transform data into actionable insights that shape customer strategy and drive business growth. You’ll work on high-impact projects, collaborate with cross‑functional teams, and leverage advanced analytics to improve customer engagement and loyalty. We value team members who take ownership of their work and deliver with precision. Success in this role means delivering actionable insights that improve customer retention and loyalty program performance.

Responsibilities

• Analyze customer and financial data to uncover trends and opportunities.
• Deliver performance analytics and insights for strategic initiatives, including loyalty programs.
• Create compelling reports and visualizations that influence decision‑making across the organization.
• Apply statistical techniques (e.g., hypothesis testing, clustering, segmentation) to enhance insights.
• Partner with data teams to imp...