Senior Analyst, Genesys Cloud Support

Key Responsibilities

+ Genesys applications and systems support/administration in a multi-cultured environment.
+ Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
+ Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
+ Work closely with the team and handle tickets and all incidents including Critical circumstances.
+ Demonstrate analytical programming and problem-solving skills including software operation diagnostics.

Required Qualifications

+ 2 or more years in a role supporting in Genesys Cloud CX platform.
+ Strong English communication, problem solving and analytical skills
+ Bachelor’s Degree in related field or equivalent work experience

Desired Qualifications

+ Troubleshooting experience in Genesys contact center e...