Senior Analyst, NOC

The Senior Analyst, NOC at AssistRx is a core member of the Technical Operations team responsible for keeping the platform visible, healthy, and understood — for the engineering, product, and operations teams who build and run it, and for the clients and patients who depend on it. This role actively builds and maintains monitoring systems, acts as a community of practice partner to teams across the organization, and ensures operational intelligence reaches the right people at the right time. The ideal candidate brings technical depth in observability and infrastructure operations, communicates clearly across all levels, and continuously refines how AI-assisted tools are used as part of daily practice.


DUTIES AND RESPONSIBILITIES:

Monitoring, Triage & Incident Support

+ Own incident detection and first response for availability, performance, and health alerts across APIs, sites, databases, fax/SFTP/SMS services, and the platform services our teams suppor...