Senior Analyst, Restaurant Technology Support

Job Description
- Oversee vendor support and assist, assess, and drive technical support requests to resolution.
 - Research, investigate and determine potential root cause of technical issues, using existing web portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions.
 - Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services.
 - Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions – using web portals, tools, dashboards, and existing vendor/escalation point support teams.
 - Compose, compile, and deliver technical documentation, processes, and reporting/analysis of data pertaining to role and duties

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