Senior Associate/ AVP, Client Services Manager, Customer Centre, Regional CSH, Group COO

As a Client Services Manager, you will be exposed to various business functions and key strategic initiatives across the organization. This comprehensive understanding will enable you to drive impactful decisions and contribute to business growth, strategic cost management, and customer satisfaction.

• Consistently meet and exceed the Customer Centre targets set by KPI without compromising on quality of service delivery.

• Contribute to the planning, execution, and tracking of strategic initiatives aimed at enhancing customer experience, improving operational efficiencies, and reducing interaction volume demand for the Customer Centre.
• Collaborate with cross‑functional teams to identify and drive initiatives that enhance both customer and employee experiences while ensuring alignment with overarching business objectives.
• Act a...