Senior Associate Customer Experience & Insights

Senior Associate Customer Experience & Insights (Bogotá)

This role elevates customer satisfaction, strengthens loyalty, and improves overall service quality by optimizing both customer‑facing and internal operations. Demonstrating deep expertise in end‑to‑end Order‑to‑Cash (OTC), customer insights, and digital tools, the incumbent acts as a subject matter expert (SME) to identify improvement opportunities, enhance service interactions, and enable cross‑functional collaboration. The position supervises customer experience (CX) performance, champions best‑practice adoption, and supports day‑to‑day service excellence as well as strategic CX and operational initiatives—delivering a consistent, seamless experience across the customer journey.

What you will do

Customer Insight & Experience Management

• Build and maintain strong customer relationships to proactively understand evolving needs and expectations.
• Continuously supervise cus...