Opportunity Description
Job Overview
Make an impact with NTT DATA. The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert responsible for ensuring client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, installations, and attends to break/fix events while working towards associate to professional level certification and developing business knowledge.
Key Responsibilities
- Owns larger portions of an installation and break/fix incidents at a low to medium level of complexity during the project lifecycle.
- Takes responsibility for problem resolution and troubleshooting during the project lifecycle.
- Escalates complex problems to relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
- Compiles and maintains project administ...
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