Senior associate networking technical services systems integration specialist

Job Overview

Make an impact with NTT DATA. The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert responsible for ensuring client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, installations, and attends to break/fix events while working towards associate to professional level certification and developing business knowledge.

Key Responsibilities Owns larger portions of an installation and break/fix incidents at a low to medium level of complexity during the project lifecycle. Takes responsibility for problem resolution and troubleshooting during the project lifecycle. Escalates complex problems to relevant third parties. Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover. Compiles and maintains project administration (Time Capture and feedback to stakeholders). Develops an...