Senior Business Analyst

Interim Senior Business Analyst

We are seeking an exceptional individual to join us as an interim Senior Business Analyst. This role is an exciting opportunity to play a pivotal part in one of the council’s extensive modernisation programmes, bringing together new processes, new technology and new organisation structures.

Fixed Term Contract for 3 months (+3 as required)

37 Hours per Week

This is a hybrid role and needs to be on-site as required (likely to be at least 2 days per week)

Brief overview of the Contact Management Programme

The current contact management model is dispersed, with activity spread across the directorates leading to multiple front doors. This model is inefficient, costly and provides an inconsistent experience for users. We need to change this and are looking to implement a new contact management operating model which will reduce the number of direct contacts into service areas, allowing them to be properly filtere...