Senior Business Support Specialist

Job Req Number: Time Type: Full Time

• Supervise the Customer Service Assistants (CSA) in the handling of daily customer orders and requests.
• Coach the CSAs’ in operating procedures and customers' requirements and qualify them in processing customers' orders.
• Provide on-the-job trainings to CSAs and ensure their competency in carrying out their job duties.
• Supervise and ensure that order processing of customer’s receipt and issue orders are promptly and accurately performed by the staff.
• Ensure that all relevant transactional records for customer’s orders and warehouse receipts and issues are filed accordingly.
• Maintain good rapport with customers to understand their requirements and response to enquiries and service issues highlighted by the customers.
• Escalate critical issues to the Asst. Manager, quality and staff discipline.
• Make recommendations to improve work processes ...