Senior Butler (The Laurus)

The Senior Butler plays a supervisory role within the Butler Services team, ensuring the delivery of highly personalized and anticipatory guest experiences. This position oversees daily butler operations and maintains the luxury service standards of The Luxury Collection.

• Lead and supervise the daily operations of the Butler Services team to ensure consistent and exceptional service delivery.
• Manage pre-arrival preparations, guest preferences, and bespoke amenities for VIPs and special guests.
• Conduct in-room registration, private guest orientation and deliver customized guest experiences.
• Perform high-touch services such as unpacking of luggage, garment care and personal assistance when required.
• Liaise with key departments (e.g., Housekeeping, F&B, Front Office) to ensure seamless service execution.
• Monitor service performance and guest feedback, propose improveme...