Senior Client Support Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Client Support Representative serves as a critical liaison within the Client Support organization, ensuring the consistent delivery of high-quality training and support to both new hires and tenured specialists. This individual contributor role is responsible for identifying training needs, updating instructional materials, and facilitating learning through a variety of delivery methods, including virtual classrooms, simulations, and digital platforms.

In addition to leading training initiatives, the incumbent p...