Senior Cloud Operations Manager

Senior Cloud Operations Manager

Role Overview

As the Senior Manager of Cloud Operations & Platform Support, you will be the guardian of our cloud ecosystem’s stability, scalability, and performance. You aren’t just managing a team; you are orchestrating a high-stakes environment where uptime is the gold standard and continuous improvement is the cultural norm.

You will lead a team of talented engineers, serving as the bridge between technical executionand strategic business goals. Whether you’re acting as the Incident Commander during acritical outage or steering the team toward CMMI maturity, your focus remains on delivering aseamless, high-quality experience for our stakeholders.

Core Responsibilities

• Ticket Lifecycle: Oversee the validation, categorization, and assignment of all incoming tickets to ensure no issue falls through the cracks.
• SLA Governance: Rigorously monitor Service Level Agreements (SLAs). You are r...