Senior Cloud Support Engineer

Responsibilities:
**Responsibilities & Deliverables**:
Your deliverables as Senior Support Engineer will include, but are not limited to, the following:
- Works closely with stakeholders to fix issues in a timely fashion
- Interacts with internal stakeholders to support product releases and/or resolve program problems
- Participates in platform design meetings and analyzes user needs to determine technical requirements
- Designs and develops high-quality scripts for automation and maintenance of the platform
- Follows the software development lifecycle process
- Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
- Collaborates with and supports the Live Operations, Infrastructure Engineering and ...