Senior Collaboration & Contact Center Architect

Meet the Team

The Customer Experience (CX) team is a group of outstanding technical guides whose main focus is delivering a world‑class customer experience by solving the toughest business challenges with network‑centric solutions. We accelerate customer and partner success through technology design, implementation, and optimization across a broad range of Cisco Collaboration and Contact Center technologies. Our team works closely with Cisco account teams, partners, and multi‑functional groups to drive meaningful technology transitions and deliver measurable business outcomes. We are a high‑performing, collaborative team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is reflected in strong financial results, industry recognition, and consistently high customer and employee satisfaction scores.

Your Impact

As a Consulting Engineer specializing in Collaboration Contact Center, you will serve as a trusted techn...