Senior Collection Manager (Commercial Loan)

We are seeking an experienced Commercial Loan Collection Manager to manage front-end collections for commercial lending portfolios. The role involves early-stage delinquency management, customer engagement, and ensuring timely recoveries while maintaining strong client relationships.

Key Responsibilities:

Handle front-end collections for commercial loan portfolios

Proactively engage with clients to ensure timely repayments and reduce delinquencies

Follow up with customers via calls, emails, and field visits (if required)

Analyze overdue accounts and identify risk indicators

Negotiate repayment plans and resolve payment issues

Coordinate with internal teams (Credit, Sales, Legal) for case resolution

Maintain accurate records of collection activities in CRM systems

Ensure compliance with company policies and regulatory guidelines

Track collection performance and generate MIS reports