Senior Complaints Officer

3 Month Contract With A Local Authority Job Purpose To deliver and oversee a council-wide complaints service, ensuring compliance with corporate policies, statutory complaint procedures, and regulatory requirements. The role is responsible for managing complex complaints, supporting service improvements through complaint analysis, providing expert guidance to stakeholders, and working with senior leaders, regulators, and partner organisations to improve customer outcomes and organisational performance. Key Responsibilities Manage and investigate complex corporate and statutory complaints, ensuring fair, timely, and legally compliant outcomes. Provide expert advice and guidance to council officers, elected members, and stakeholders on complaints legislation, policies, procedures, and best practice. Act as a key liaison with external regulators, including the Local Government & Social Care Ombudsman (LGSCO), Housing Ombudsman, and other relevant bodies. Support the development, implement...