Senior Complaints Specialist - IDR/EDR

About Stake

We're an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to ASX and Wall St, we've empowered a new wave of investors. Today, we have 750,000+ customers and more than A$8B under administration. Join us as we continue to reshape the financial industry, inspire investor confidence and unleash the investor in everyone.

About the role

We are looking for a Senior Complaints Specialist - IDR/EDR to join our Operations team in Sydney.

Trust is one of Stake's most important assets. When customers raise concerns or challenge an outcome, how we respond matters. This role sits at the intersection of customer experience, risk management and regulatory compliance, helping ensure customers receive fair, t...