Senior Consultant - Zoom

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The Zoom Contact Center Senior Consultant is responsible for the end-to-end development, implementation, and delivery of Zoom Contact Center solutions. This role is highly technical and hands-on, requiring expertise in both business consulting and software development. The consultant will design, configure, test, and deploy omnichannel contact center solutions while ensuring high performance, scalability, and customer satisfaction.

Key Responsibilities

· Lead implementation and deployment of Zoom Contact Center solutions.
· Design, develop, test, and deliver scalable contact center applications and features.
· Configure and deploy Zoom Contact Center, WFM, QM, ...