Senior CRM Business Analyst: Digital Journeys & Compliance

Global Software Solutions Group is looking for a Senior Business Analyst - CRM in Dubai. This role acts as a bridge between business stakeholders and technology teams, focusing on delivering CRM solutions and enhancing digital onboarding processes. Ideal candidates have 6+ years in retail banking business analysis, particularly with CRM platforms like Salesforce or Microsoft Dynamics, and a solid understanding of Middle East regulatory requirements.

The successful candidate will lead analysis for CRM initiatives, ensuring stakeholder alignment and operational readiness. Skills in Agile methodologies and stakeholder management are essential.