Senior Customer Care Consultant

We have an exciting opportunity for a customer‑driven enthusiast to join our Customer Care Team based at Half Moon Bay. The role involves supporting the Team Leader and delivering exceptional customer service to our customers.

Key Accountabilities

• Oversee the smooth queuing and loading of vehicles and passengers onto our vessels.
• Receive inbound customer booking enquiries and/or feedback by telephone and email.
• Act as the face of SeaLink in the terminal office when serving our customers.
• Process all customer requests pertaining to sailing enquiries and bookings.
• Respond to all online/email queries in a timely manner.
• Be the escalation point for any customer feedback or queries.
• Maintain our booking system, including online capability.
• Support onboarding and training of team members.

Requirements

• Experience in inbound call centre operations or using an onli...