Senior Customer Care Executive (B2B)

Senior Customer Care Executive (B2B) Petaling Jaya (MY) Supply Chain & Logistics 32-40

We are looking for an enthusiastic and professional Senior Customer Care Executive who can join our talented team and help us improve our customer experience, on‑time in‑full delivery rates and support our commercial teams in reaching ambitious growth targets.

What we ask

• Bachelor’s degree in Customer Operations, Supply Chain, Logistics, or related field
• 5-6 years’ experience in supply chain, logistics, or customer‑facing roles (FMCG preferred)
• Strong understanding of end-to-end order‑to‑cash processes (B2B & B2C)
• Hands‑on experience in order processing, transport coordination, invoicing, and returns/complaints handling
• Familiar with ERP systems and digital tools (EDI, portals, RPA); Salesforce or SAP S/4HANA
• Proven track record in continuous improvement, system testing, and process issue resolution ...